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Creating world-class customer experiences in the utilities industry

"We’ll remain open-minded, inquisitive and with a perpetual curiosity for improving the customer experience for all"

Sanjeev Kumar, UK Head of Client Solutions

As customer expectations on service providers increase, delivering world-class Customer Experience (CX) is no longer a luxury but a necessity to most organisations.

The best performing companies are those which provide a differentiated experience that adds value to the customers. Through our Centre of Customer Excellence, we’ll help your organisation create a world-class experience for customers. It will align what matters most to customers with your organisation’s strengths and commercial ambitions.

While we understand customers and what makes them tick, we’ll remain open-minded, inquisitive and with a perpetual curiosity for improving CX for all involved. Plus, we’ll bring innovation, governance, best-in-class design and activation to every step of the value chain.

Our services and solutions include:

  • Customer Experience Strategy and Activation
  • Employee Experience Strategy and Activation
  • Customer Performance Management
  • Customer Feedback Platform
  • Customer Experience Behaviour Change Model
  • Customer Valuation Assessment

Sign up for our CX webinars

To find out how we can help you deliver exceptional solutions, and to receive information about Enzen's upcoming series of CX webinars, register your interest through the form below.


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