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Creating world-class customer experiences in the utilities industry

"We’ll remain open-minded, inquisitive and with a perpetual curiosity for improving the customer experience for all"

Sanjeev Kumar, UK Head of Business Transformation

The responsibility of utility companies to provide a quality customer experience (CX) has never been more pronounced. CX has become the new competitive landscape for some, and a mandated target of achievement for all.

As customers demand more, delivering world-class CX is no longer a vision. It’s a business model for success. And the best companies are those which provide a differentiated experience.

At Enzen we recognise CX is the way an organisation thinks about and uses digital to deliver outcomes. We believe effective CX should drive monetisation and change customer behaviour in ways that are more favourable for all.

Through our CX Centre of Excellence, we’ll help your organisation create a world-class experience for customers. It will align what matters most to customers with your organisation’s strengths and commercial ambitions.

Our end-to-end advisory service is supported by our global utilities experience and specialist partner network. Through that, we’ll bring innovation, governance, best in class design and activation to every step of the value chain.

While we understand customers and what makes them tick, we’ll remain open-minded, inquisitive and with a perpetual curiosity for improving CX for all involved. Our approach will be what we call ‘solution agnostic’: defined by your unique set of conditions and challenges.

We'll track emerging patterns of customer behaviour from outside the sector and understand how they’re relevant to utility CX. Ultimately we'll listen to you, your customers, your organisation and other stakeholders, turning your requirements into effective outcomes.

And our grasp of the strategic value of CX means our work will always support your wider priorities, improve your company culture and contribute towards your commercial success.

Sign up for our CX webinars

To find out how we can help you deliver exceptional solutions, and to receive information about Enzen's upcoming series of CX webinars, register your interest through the form below. 

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