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Key facts

  • 20% reduction in costs
  • 50% increase in customer satisfaction
  • 15% improvement in productivity

Customer Challenge

How can technology be used intelligently to reduce costs, boost productivity and increase customer satisfaction for the long-term? That was the challenge set by an Australian-based gas network, which required a platform that would enhance its business in the present and drive growth in the future.

Our Solution

Drawing on the expertise of its Digital Enterprise team, Enzen delivered a clear roadmap for the long-term transformation of the client’s business through innovative use of technology. The platform designed by Enzen not only both optimised current processes for today’s market, but also included a series of initiatives that will help facilitate long-term success.

Outcomes delivered

With Enzen’s roadmap in place, the client is now capable of achieving a 15% improvement in productivity, a 20% reduction in costs and a 50% increase in customer satisfaction.

Published: 15 Nov 2018

Last updated: 18 Mar 2019

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