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Risk management is already core to utilities, yet a global pandemic like Covid-19 is an outlier that challenges current risk systems. To adapt and evolve in such a climate, utilities need to develop new ways of operating by exploiting digital skills and resources.

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This paper outlines a three-pronged digital adaptation strategy to meet this need:

  1. Establishing and maximising your organisational digital foundation
  2. Reskilling for digital skills
  3. Driving innovation.

The objective of each is to build a ‘crisis advantage’ by pursuing select digital strategies that leverage value through remote service engagement and actively focus on data for better intelligence and automation.

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